Return Policy, Step 2

Exchange request

For an online order that arrived damaged or defective, when the manufacturer's warranty does not apply. Send it within 72 hours of receiving your order.

1
Contact the manufacturer directlyMany products carry a manufacturer's warranty. Check the manufacturer warranties list first.
2
Send us this form within 72 hours of receiptOnly if the manufacturer offers no warranty, or its warranty does not cover your item. We review every request case by case.
3
Email us your photos and videosAfter you send the form, we open an email with your order number so you can attach the files.

Your order

Name *

Email *

Order number *

Date received *

Product name (as on your order) *

Step 1: manufacturer's warranty * The manufacturer does not offer a warranty The warranty does not cover my item I contacted the manufacturer and they referred me back

What exactly is wrong with the product? *

Photos and videos

Add at least one photo and one video. For each one, describe what it is intended to show (for example: "Video: the toy does not turn on after charging for 2 hours").

I understand exchanges are reviewed case by case, and an approved exchange is the same item or store credit for the Tokyo Valentino online store. *

Read the full Return Policy.

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Exchange request

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Photos and videos