Terms and Conditions

Effective Date: January 1, 2026

This website (shop.tokyovalentino.com) is owned and operated by FEG Holdings LLC, a Georgia limited liability company, doing business as Tokyo Valentino ("Company," "we," "us," or "our").

By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, do not use this site.

1. Age Restriction

This website sells adult-oriented products. By using this website and/or placing an order, you affirm that you are at least 18 years old (or 21 where required by law) and legally permitted to purchase and possess the items ordered in your jurisdiction. We reserve the right to cancel orders where age verification is not satisfied.

2. Product Use Disclaimer

Products sold on this website are intended for lawful, personal use only. You assume all responsibility for proper use, compliance with local laws, and safe handling of products. The Company is not responsible for misuse, improper handling, or unlawful use of any product purchased.

3. Third-Party Fulfillment

Orders may be fulfilled and shipped by third-party fulfillment providers. By placing an order, you acknowledge that your order information may be transmitted to third parties for processing and shipping. We are not responsible for delays, carrier errors, shipping issues, or damages occurring during transit outside our reasonable control.

4. Payment Processing

Payments are processed through third-party payment processors, including PayPal. We do not store full payment card information. You agree to be bound by the terms of the applicable payment processor.

5. Order Refusal and Cancellation

We reserve the right to refuse service, cancel orders, limit quantities, or correct pricing errors at our sole discretion. Orders suspected of fraud, chargeback abuse, or unlawful activity may be cancelled without notice.

6. Returns and Refunds

Due to the intimate nature of products sold, opened items are generally non-returnable. Certain products may be final sale for health and safety reasons. Return eligibility is determined at our sole discretion.

7. Chargebacks and Fraud

Initiating a fraudulent chargeback constitutes a breach of these Terms. We reserve the right to provide transaction records to payment processors, pursue recovery of funds, deny future purchases, and seek collection costs including reasonable attorney’s fees.

8. Limitation of Liability

To the fullest extent permitted by law, FEG Holdings LLC shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, personal injury arising from misuse, shipping delays, or dissatisfaction beyond the stated refund policy. Your sole remedy is limited to the purchase price paid.

9. Indemnification

You agree to indemnify and hold harmless FEG Holdings LLC from any claims, damages, losses, liabilities, and expenses arising from your misuse of products, violation of these Terms, or violation of applicable law.

10. Intellectual Property

All content on this website, including logos, images, graphics, text, and design elements, is the property of FEG Holdings LLC and may not be used without written permission.

11. Dispute Resolution and Arbitration

Any dispute arising from use of this website shall be resolved exclusively through binding arbitration in the State of Georgia. You agree to waive the right to participate in class actions or class arbitrations.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of the site constitutes acceptance of updated Terms.