My Account & My Orders

  • What is 'My Account'? How do I update my information ?
  • How do I know my order has been confirmed?
  • Can I order a product that is 'Out of Stock'?

Shopping & Payments

  • Is it necessary to have an account to shop on Tokyo Valentino?
  • How do I pay for a product purchase?
  • Is it safe to use my credit/debit card on Tokyo Valentino?

Order Status, Shipping & Courier

Cancellations & Returns

  • Can I return my order?