FAQ's

Your Account is where you can set preferences, view your order history, track returns and more. You can login to your account by clicking the link labeled "My Account" at the top of this page. From there you will see a list of options that you can set or edit.

Once your order has been processed, a confirmation page will appear with your order details and a confirmation number. You will also receive an email with this information.

Occasionally, a product displayed online might not be in stock for delivery. On the product description, you will see a description for "Availability" and if says, "Available Now" it is in stock. If, for whatever reason, a product you ordered is not available, we will notify you immediately and issue a full refund for the item that is not in stock.

No, accounts are created for our customer's convenience. It is not necessary to create an account with us to browse our site or purchase products. You can do either as a guest.

Tokyo Valentino accepts most major Credit Cards and Paypal. Once you have placed all the items you want to purchase into your shopping cart, you select the "Checkout" button. You will be prompted to enter your payment details there.

Absolutely. Tokyo Valentino's Online Store resides on a secure server and we DO NOT store credit card information. For PayPal transactions you will be taken directly to the PayPal site to complete your transaction. For standard credit card transactions, we use a third-party processing gateway, Authorize.net. Authorize.net is a subsidiary of CyberSource, a Visa company. CyberSource provides online payment management solutions to over 400K merchants globally across multiple industries.

When you login to your account, you will see a link to check the status of current orders. We will also be sending you emails throughout the process so you will be able to track your shipment from our warehouse to your home.

Tokyo Valentino charges a FLAT DELIVERY fee of $9.95 per order.

All orders are usually shipped within 24 hours of being placed. Delivery time depends on how far you are from our warehouse. Items generally are delivered 3-5 days after they are shipped.

Items that are eligible for return can be sent back to us for replacement or credit. Simply call us to arrange the return of your item.

Unfortunately Tokyo Valentino does not ship orders outside the United States.

All of our shipments are sent in discreet, plain boxes. There will be nothing on the outside of the box to indicate to your neighbors or carrier what's inside.

Tokyo Valentino does not accept returns on merchandise. Electronic items are covered by a manufacturer's warranty. Returns for defective items must be sent to the manufacturer.