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Effective date: November 6, 2026

This online store, shop.tokyovalentino.com (the "Store"), is operated by Tokyo Valentino ("Tokyo Valentino", "we", "us"). The Store is managed separately from Tokyo Valentino's physical (brick-and-mortar) stores, and these Terms apply only to the Store. By visiting the Store or placing an order, you agree to these Terms of Service. If you do not agree, please do not use the Store.

1. Age requirement

The Store sells adult products. You must be at least 18 years old, or the legal age of majority where you live, to use the Store or place an order. By using the Store you confirm that you meet this requirement.

2. Products, prices and availability

Product descriptions and images are provided for information. Colors and packaging may vary slightly from what is shown. All prices are in US dollars and may change without notice. We may correct pricing or description errors, limit quantities, and refuse or cancel any order, including orders we believe are fraudulent or placed by resellers. If we cancel an order after you have been charged, we will refund the amount charged.

3. Orders and payment

Placing an order is an offer to buy. We accept your order when we ship it. Payment is processed through Shopify's secure checkout. Applicable taxes and shipping charges are shown before you complete your purchase.

4. Shipping

Shipping options and costs are shown at checkout. Delivery times are estimates and are not guaranteed. Orders ship in discreet packaging. Please make sure your shipping address is correct before you complete your order.

5. All sales are final

Because of the personal nature of our products, items cannot be returned or refunded. If an item from an online order arrives damaged or defective, contact the manufacturer first under its warranty. If no manufacturer warranty applies, you may send us an exchange request within 72 hours of receipt, which we review on a case-by-case basis. An approved exchange is a replacement with the same item or store credit for the Tokyo Valentino online store. Please read our Return Policy for the steps.

6. Your account

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You agree to provide accurate and current information.

7. Acceptable use

You agree not to use the Store for any unlawful purpose, to interfere with its operation, or to copy, scrape or collect its content or data without our written permission.

8. Intellectual property

All content on the Store, including text, graphics, logos, images, branding and design, is the property of Tokyo Valentino or its licensors and may not be used, reproduced or distributed without prior written permission. Product names and brand marks belong to their respective owners.

9. Third-party links

The Store may contain links to third-party websites. We are not responsible for the content, privacy practices or policies of those sites.

10. Disclaimer and limitation of liability

The Store and its products are provided "as is". To the fullest extent permitted by law, Tokyo Valentino is not liable for any indirect, incidental, special or consequential damages arising from your use of the Store or of any product purchased through it. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

11. Governing law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Georgia.

12. Changes to these Terms

We may update these Terms at any time by posting a revised version with a new effective date. Your continued use of the Store after a change means you accept the updated Terms.

13. Contact

For all inquiries about the Tokyo Valentino online store, please contact orders@tokyovalentino.com.